The Purple Team Journey: My Cybersecurity Chronicles.

 Phone & Email Communication. Phone Etiquette Phone etiquette refers to the code of conduct and professional standards that guide how we make and receive phone calls. Whether the interaction is personal or professional, the way you handle a call reflects directly on you—and, in business settings, on the organization you represent. Practicing proper etiquette ensures smoother communication, leaves a positive impression, and builds stronger relationships. Core Principles of Phone Etiquette Answer Promptly and Politely Aim to answer within three rings. Use a courteous greeting such as: “Hello, this is [Your Name].” “Good morning, thank you for calling [Company Name], how may I help you?” Identify Yourself and Your Organization Always state your name and company (if applicable) so the caller knows immediately who they are speaking with. Speak Clearly and with Warmth Use a pleasant, professional tone. Enunciate words and avoid speaking too quick...

       In cybersecurity, technical expertise is essential, but it’s not the only skill that determines success. A security professional who can’t explain an incident to management, clarify risks for end-users, or collaborate effectively with peers is leaving a huge gap in the team’s defense. Communication is the glue that connects technical knowledge with actionable results. Communication Foundations in Cybersecurity. Strong communication isn’t just a “soft skill” it’s the foundation of effective teamwork and resilience in cybersecurity. From SOC analysts to CISOs, every role requires clear, professional, and empathetic interaction. Let’s break down the essential elements. 1. Listening Listening is the cornerstone of communication. In cybersecurity, this means more than hearing words it’s about understanding intent, context, and emotion. With end-users , listening carefully helps identify whether an incident stems from a technical issue or a misunderstanding. W...